I have an Alabama cell phone number. The state only has two area codes. My number is the same as a doctor’s office in Birmingham, only with the other area code. Therefore, I sporadically get a voicemail (I never answer if I don’t know who it is) from a senior citizen. The tone is angry and confused. They’re always shouting:
“You never called me back. I need my prescription refilled and you never called me back…”
The voicemail usually lasts about two minutes but seems much longer. I admit I didn’t use to call them back, but my wife convinced me to be a good citizen. So now I do the courteous thing and politely let them know they called the wrong number and that I’m not a doctor. Typically, they don’t understand what I am telling them at first and insist that I refill their prescription.
But yesterday was a little bit different.
I got a call at work yesterday morning from an angry, loud, and older sound man:
“I told you not to send me this! I said you could send me the sample but not the gallon! And now you’re charging me $129 for it! I don’t want it! I told you…”
The funny thing is, the company I work for doesn’t sell or give away any products whatsoever. He clearly had the wrong number. So politely and professionally, I explained that to him.
He interrupted: “No, no! You sent me a whole gallon of this stuff and I don’t want it!…”
I ask him: “Sir, what company do you think we are?”
He replies: “What? I don’t know the name of your company but this is the same phone number and I told you I only wanted a free sample…”
After multiple times and trying to help him understand reality, I gave up. And gave in. The plan: to annoy him until he hung up.
So then I ask the guy: “Now, this stuff they sent you… is it lotion?”
“NO! No, it’s not lotion! It goes in a gas tank to get better fuel mileage. And I don’t want it…”
I respond: “Now, tell me, does it smell like oranges? Is it made from oranges?”
“NO! No, it doesn’t smell like oranges. I don’t know what it’s made out of. But I told that guy I didn’t want it…”
Click. He hung up after just a few of my annoying questions.
I love annoying people who refuse to accept reality.